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Customer Service

Entire Agreement.
Any agreement for the purchase of goods and/or services from Alternative Security Systems, LTD shall be governed by and is made subject to these Alternative Security Systems, LTD Business Terms and the Returns Policies stated below (collectively, the "Agreement"). This Agreement constitutes the entire agreement between the parties relating to the products and services provided by Alternative Security Systems, LTD to Customer. This Agreement may not be amended or modified except by a written instrument executed by the party against whom enforcement is sought, provided that Alternative Security Systems, LTD may, at its sole option, revise the Agreement from time to time without notice to Customer by posting the revised Agreement terms on its web site. Prices and availability are subject to change without notice.
Accuracy of Data.
Alternative Security Systems, LTD obtains certain data directly from the manufacturer or distributor of certain products. While Alternative Security Systems, LTD makes every effort to ensure the accuracy of this data; this web site could include typographical errors and/or technical inaccuracies. Alternative Security Systems, LTD reserves the right to make improvements and/or changes to such data and/or this web site at any time. Alternative Security Systems, LTD makes no warranty of any kind with respect to the data on this web site or the accuracy of advice given by Alternative Security Systems, LTD employees, whether or not such advice is made in writing.
Representations; Changes and Corrections.
Photos may not represent actual product. Monitors and printers are not included with computer systems unless specified. Typographical, product description, pricing and other errors are subject to correction by Alternative Security Systems, LTD even after orders and/or payments are accepted. Additionally, Alternative Security Systems, LTD may make pricing changes needed to avoid material profit losses due to manufacturer price changes, changing market conditions or product discontinuation, even after orders and/or payment are accepted. Alternative Security Systems, LTD may revise or rescind an order to correct an error or pricing issue not detected until after fulfillment of such order, and Customer may either accept Alternative Security Systems, LTD's proposed revision to the order or rescind the order if such proposed revision is unacceptable. In the event an order is rescinded due to Alternative Security Systems, LTD's error or pricing adjustment, Alternative Security Systems, LTD will bear all shipping costs and Customer will receive a full refund for products returned in new condition. Although Internet orders generate an automatic confirmation and response e-mail, Alternative Security Systems, LTD may change its pricing, product description or specification after any order confirmation or response e-mail but prior to shipment due to errors, changing market conditions, product discontinuation or typographical errors.
Customer's Responsibility for Certain Shipping Charges.
If Customer requests shipping charges be paid either on a collect basis or on Customer's account with the shipping company, and Customer refuses the shipment or refuses to pay the applicable shipping charges, Alternative Security Systems, LTD may bill Customer, and Customer agrees to pay Alternative Security Systems, LTD, for all resulting charges incurred by Alternative Security Systems, LTD either directly or through its supplier.
Delivery.
All equipment will be delivered to Customer FOB from Alternative Security Systems, LTD's facility or the facilities of any of Alternative Security Systems, LTD's vendors who are shipping directly to Customer. Regardless of the terms of shipment and who pays for freight, the risk of loss shall pass to Customer when the equipment is delivered to the transportation carrier, and Alternative Security Systems, LTD is not responsible for any loss or damages to the equipment during shipment. Alternative Security Systems, LTD strongly recommends that Customer obtain insurance for shipments, as neither Alternative Security Systems, LTD nor its suppliers will insure such shipments. Alternative Security Systems, LTD will use its best efforts to meet the delivery time stated but does not, under any circumstances, guarantee delivery by the stated time and is not responsible for any damages caused by the failure to meet the stated delivery time.
Implementation Plan.
Any implementation dates contained in this Agreement reflect a tentative production schedule and will be confirmed in accordance with Customer's schedule, business needs and product availability. The implementation of any Customer-initiated changes to this Agreement could result in modifications to this Agreement, including pricing, implementation and production schedules. Any requests for modifications shall be subject to Alternative Security Systems, LTD's acceptance, at prices and scheduling mutually agreeable to the parties.
Goods Purchased for Export.
If goods herein being purchased are being purchased for purposes of export, Customer must obtain from the U.S. government certain export documentation before shipping to a foreign country. In addition, manufacturers' warranties for exported goods may vary or even be null and void.
Taxes.
Customer will pay all Federal, state, local, excise and other taxes imposed upon the products and services offered hereunder, excluding the taxes based on Alternative Security Systems, LTD's income, assets or net worth. Customer may provide Alternative Security Systems, LTD a tax exemption certificate (subject to review and acceptance by Alternative Security Systems, LTD's tax department). Any tax imposed by federal, state or other governmental authority on or with respect to the sale, purchase, delivery or use of equipment and services shall be paid by Customer.
Customer's Specifications.
If any services, products or equipment provided under this Agreement are pursuant to or at the direction of Customer or contain software provided to Alternative Security Systems, LTD by Customer, Customer agrees to indemnify and hold Alternative Security Systems, LTD harmless from and against all liability, loss, damage and expense, including reasonable counsel fees, resulting from any claim by a third party of infringement, or any litigation based thereon, and such obligation shall survive payment therefore by the Customer. Alternative Security Systems, LTD will rely on the specific instruction, information and/or other software provided by Customer. Alternative Security Systems, LTD will not be responsible for delays or default in the failure of Customer to provide accurate instructions or information.
Licensing.
Customer understands that for any and all software it authorizes Alternative Security Systems, LTD to install on Customer machines on behalf of Customer, that Customer accepts responsibility for acquiring valid licenses for installed software products - whether installed as individual software products, part of a software image or any other method. Customer understands that installation of software products by Alternative Security Systems, LTD does not constitute a right to use the software; a valid software license must be acquired for each product that is installed.
Limited Warranty..
EQUIPMENT, PRODUCTS OR SERVICES PURCHASED BY CUSTOMER FROM ALTERNATIVE SECURITY SYSTEMS, LTD THAT WERE MANUFACTURED, PRODUCED OR PROVIDED BY THIRD PARTIES ("THIRD PARTY PRODUCTS") ARE PROVIDED ON AN "AS IS" BASIS, AND ALTERNATIVE SECURITY SYSTEMS, LTD MAKES NO WARRANTY WITH RESPECT TO SUCH THIRD PARTY PRODUCTS. If Customer discovers within the applicable warranty period a failure of the Third Party Products to substantially conform to the specifications or a defect in material or workmanship, Customer must promptly notify the manufacturer in writing. Customer will look solely to the third party that manufactured, produced or provided the Third Party Products for recovery on any claim of liability, whether express or implied, and will hold Alternative Security Systems, LTD harmless therefrom. Alternative Security Systems, LTD's sole responsibility with respect to Third Party Products shall be to pass through to Customer any manufacturer warranties of the Third Party Products. AS TO PRODUCTS PRODUCED AND SERVICES PROVIDED SOLELY BY ALTERNATIVE SECURITY SYSTEMS, LTD ("ALTERNATIVE SECURITY SYSTEMS, LTD PRODUCT"), ALTERNATIVE SECURITY SYSTEMS, LTD MAKES NO WARRANTY, EXPRESS OR IMPLIED, EXCEPT AS TO THOSE WARRANTIES SPECIFICALLY SET FORTH IN THE SPECIFICATIONS OF THE ALTERNATIVE SECURITY SYSTEMS, LTD PRODUCT. If Alternative Security Systems, LTD is unable to correct the failure to conform to any such warranty after a reasonable number of attempts, Alternative Security Systems, LTD will provide at its option either: (a) replacement equipment, product or service, or (b) a refund of the purchase price. These remedies are Customer's exclusive remedies for breach of warranty on Alternative Security Systems, LTD Products. Notwithstanding the foregoing, Alternative Security Systems, LTD product codes beginning with "IVC" (Alternative Security Systems, LTD Value Center) are sold "AS IS" as open box items, are not warranted by Alternative Security Systems, LTD and are not returnable to Alternative Security Systems, LTD for any reason. Any action for breach of warranty must be commenced within two months following expiration of the applicable warranty. Alternative Security Systems, LTD does not guarantee product compatibility. Defective and DOA (dead on arrival) product must be reported to Customer Service within 21 calendar days of the invoice date. All order discrepancies (shortages, mislabeled product, damaged product or overages) must be reported to Customer Service within five business days after receipt of the shipment. All non-defective returns must be reported to Customer Service within five business days after receipt of the shipment. Not all products are eligible for return, and not all products that are eligible for return are to be returned to Alternative Security Systems, LTD carefully review all return policies (below) before making your purchase. Shipping charges are not refundable.

Negation of Warranty.Alternative Security Systems, LTD does not warrant (a) product, components or parts not produced by Alternative Security Systems, LTD, (b) defects caused by failure to provide suitable installation or application environment for the equipment, (c) damage caused by use of the equipment for purposes other than those for which they were intended, (d) damage caused by disaster such as fire, flood, wind and lightning, (e) damage during shipment, (f) damage caused by unauthorized modification or improper installation of the equipment, or (g) any other abuse or misuse by Customer. No agent or employee of Alternative Security Systems, LTD or any other party is authorized to make any warranty in addition to those made in this Agreement.Disclaimer of Warranty.THE FOREGOING WARRANTIES ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AND ALTERNATIVE SECURITY SYSTEMS, LTD HEREBY DISCLAIMS ALL OTHER WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.Limitation of Liability.Except for loss, damage and expense caused by gross negligence or intentional misconduct, neither party shall be liable to the other party for any indirect, special or consequential damages (including loss of profits) arising out of this Agreement, regardless of the form of action or theory of relief. Any liability arising under this Agreement is limited to the total fees and authorized costs received by Alternative Security Systems, LTD for services rendered pursuant to this Agreement. Further, no action, whether for indemnification or otherwise, regardless of form, arising out of the transactions under this Agreement, may be brought by either party more than one (1) year after the damage, loss or expense occurred, except that an action for non-payment may be brought within one (1) year after the date of last payment. Except as otherwise provided herein, Alternative Security Systems, LTD is not liable for any claim made by a third party or made by Customer for a third party.Confidential and Trade Secret Information.Neither party to this Agreement will use or disclose to any third party any confidential or proprietary information of the other party, including but not limited to, trade secrets, software applications, technology, know-how, business practices, and pricing information and any and all other documents marked confidential or proprietary, without prior written consent of the discloser thereof.Intellectual Property Rights.Alternative Security Systems, LTD shall own all right, title and interest in any preexisting intellectual property used in carrying out the services hereunder or developed or created solely by Alternative Security Systems, LTD, even if such intellectual property is developed solely to implement the services hereunder. No license to such Alternative Security Systems, LTD intellectual property is granted hereunder. For the avoidance of doubt, Alternative Security Systems, LTD shall own all right, title and interest in the diagnostic materials and maintenance tools used or furnished by Alternative Security Systems, LTD.Nature of Relationship.Alternative Security Systems, LTD is acting as an independent contractor to Customer. No personnel employed or engaged by Alternative Security Systems, LTD to perform the services for Customer will be considered Customer's employees, agents, partners, joint venture partners, or franchisor. Each party to this Agreement agrees to comply with all applicable laws, rules, and ordinances.Governing Law and Venue.THIS AGREEMENT WILL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE SUBSTANTIVE LAWS OF THE STATE OF NEVADA WITHOUT GIVING EFFECT TO ANY CHOICE-OF-LAW RULES. THOSE WHO CHOOSE TO ACCESS THIS SITE FROM OTHER LOCATIONS DO SO ON THEIR OWN INITIATIVE AND ARE RESPONSIBLE FOR COMPLIANCE WITH LOCAL LAWS, IF AND TO THE EXTENT LOCAL LAWS ARE APPLICABLE. ANY ACTION OR PROCEEDING SEEKING TO ENFORCE ANY PROVISIONS OF, OR BASED ON ANY SUIT ARISING OUT OF THIS AGREEMENT MAY BE BROUGHT AGAINST ANY OF THE PARTIES IN A COURT OF COMPETENT JURISIDICTION. NOTWITHSTANDING THE FOREGOING, CUSTOMER HEREBY AGREES THAT ALTERNATIVE SECURITY SYSTEMS, LTD MAY BRING ANY ACTION, PROCEEDING OR SUIT RESULTING FROM CUSTOMER'S NON-PAYMENT IN THE COURTS LOCATED IN LAS VEGAS, NEVADA, AND CUSTOMER HEREBY CONSENTS TO SUCH COURTS' JURISIDICTION.Other.The terms, conditions and prices contained in any quote from Alternative Security Systems, LTD are subject to change until such time as Customer accepts the quote, furnishes payment or an obligation to pay that is satisfactory to Alternative Security Systems, LTD's Credit Department, and thereby converts or directs the conversion of the quote to an order. Alternative Security Systems, LTD shall have no obligation to honor any quotes until they are so accepted and converted. Travel expenses, sales tax and freight and delivery are not included in this Agreement and, where applicable to services and products purchased by Customer hereunder, will be the responsibility of the Customer. This Agreement is subject to credit approval by Alternative Security Systems, LTD. The Customer will provide appropriate credit references upon request and authorize to obtain credit history from such references. If Customer claims exemption from sales tax, an exemption certificate will be provided to Alternative Security Systems, LTD prior to conversion of any order to which such exemption applies.Copyrights and Trademarks.

Copyright 1992-2006 Alternative Security Systems, LTD Inc. and subsidiaries. All rights reserved.
Alternative Security Systems, LTD Return Policies


GENERAL RETURNS CONDITIONS APPLICABLE TO ALL RETURNS:

  • If you are having problems with installation of the product purchased or have any technical questions regarding your purchase, please contact our Technical Support Department Toll Free (800) 572-3390 or Direct (310) 224-3300.

 

  • Defective and DOA (dead on arrival) product must be reported to Customer Service within 21 calendar days of the invoice date. All order discrepancies (shortages, mislabeled product, damaged product or overages) must be reported to Customer Service within five business days after receipt of the shipment. All non-defective returns must be reported to Customer Service within five business days after receipt of the shipment.

 

  • No returns will be accepted without prior authorization and an Alternative Security Systems, LTD return merchandise authorization ("RMA") number. RMA numbers issued by Alternative Security Systems, LTD are good for 10 business days only, and product must be received by Alternative Security Systems, LTD within that time. RMA numbers cannot be extended or re-issued. Clearly mark each address label of each package being returned with the RMA number. DO NOT WRITE ON THE MANUFACTURER'S BOX.

 

  • Please have the following information on hand when calling for returns authorization: customer name, invoice number, serial number (all of which are on your invoice) and the nature of the problem.

 

  • Where a specific return period is applicable (see below), no returns will be accepted beyond that period. Return authorizations will not be granted after the stated return period has run.

 

  • Shipping charges for shipment to Customer are not refundable. Customer is responsible for shipping charges and risk of loss on all return shipments. Alternative Security Systems, LTD highly recommends using a reputable shipping carrier capable of providing proof of delivery, as well as properly packing and fully insuring your return shipment. Please keep all packing material and documentation in the event that your equipment has to be serviced or returned.

 

  • All returns must be 100% complete, contain all original boxes and packing material, have original UPC codes on the manufacturer's boxes, and contain all blank warranty cards, accessories and documentation provided by the manufacturer. Incomplete returns may be returned to sender or subject to a 25% restocking fee.

 

  • Please note below any and all additional returns conditions applicable to your return. Alternative Security Systems, LTD reserves the right to add special returns conditions for additional manufacturers as manufacturer policies change, as manufacturers go out of business or if product was specially ordered.


Under no circumstances can the following products be returned:

  • *Discontinued items
  • *Special order items
  • *Literature
  • *Items for which manufacturers will not accept returns
  • *Items not purchased through Alternative Security Systems, LTD
  • *Products modified by the Configuration Center
  • *Customer warehousing product
  • *Open units, units which require re-boxing, or units in an unsuitable resale condition
  • *Closeout, remanufactured and refurbished products
  • *Items which have undergone revisions without being assigned a new part number by the  manufacturer

ADDITIONAL RETURNS CONDITIONS APPLICABLE TO ALL SOFTWARE:

 

  • *Opened software is not returnable to Alternative Security Systems, LTD.

 

  • *Unopened software may be returned to Alternative Security Systems, LTD for refund or exchange within 30 calendar days of invoice date with no restocking fee.

 

  • *Multiple software licenses cannot be returned for exchange, refund or credit unless first authorized by the manufacturer.


RMA PROCESS.

  • Return Address:
  • Alternative Security Systems, LTD.
  • Attn: RMA #[Our RMA#]
  • 390 Amapola Ave Suite 6
  • Torrance, CA 90501

 

  • Mailing Address:
  • P.O. Box 7850
  • Northridge, CA 91327-7850

 

  • Phone Numbers:
  • Returns: Toll Free (800) 572-3390 Direct (310) 224-3300

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